Deming on Software: Proof

Deming wrote:

Improvement of quality is a method, transferable to different problems and circumstances. It does not consist of cookbook procedures on file ready for specific application to this or that kind of product.

It is not unusual for a consultant to receive an enquiry for examples of success in a a similar product line. One man enquired if the methods of this book had ever been used in the manufacture of wheelchairs. … Another man enquired about the management of a hospital: would the 14 points apply? … A banker wondered about application in banks.

My answer to such enquiries is that no number of examples of success or of failure in the improvement of quality and productivity would indicate to the enquirer what success his company would have.

Explore posts in the same categories: Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: