Deming on Software: Need more Rock Stars

Deming wrote:

“Our troubles lie entirely in the work force.” The supposition is prevalent the world over that there would be no problems in production or in service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to management.

It was Dr. Joseph M. Juran who pointed out long ago that most of the possibilities for improvement lie in action on the system, and that contributions of production workers are severely limited.

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